Booking Terms & Conditions

How to book with Personalised Sydney Tours

All tours only require a $250AUD deposit

HOW TO BOOK:

  • Call, email, or complete a booking enquiry form to advise on what tour and date/s you would like to book.

  • A link will then be provided on how to pay a deposit of $250AUD per tour or full balance if the tour date is within 7 days.

  • All debit and credit cards are accepted including Mastercard, Visa and American Express.

  • Once a depsoit is received a new link will be provided for the remaining balance 7 days before the tour date.

All prices quoted are in Australian dollars (AUD) and include all local Australian taxes and merchant fees.


Cancellation Policy

All cancellations must be given in writing to: info@personalisedsydneytours.com

  • Cancelling a tour within 72 hours of the tour date is non refundable.

  • Cancelling between 3 and 7 days of the tour date incurs a 50% charge of the full cost of the tour/s plus any incurred transaction surcharge/ fee.*

  • Cancelling outside 7 days: we will refund your deposit less any transaction fees incurred.*

  • External supplier’s cancellations policies are applied if optional activities have been booked such as visiting the Sydney Zoo, Featherdale Wildlife Park and Scenic World

  • *Applies to bookings made after June 15, 2024. Bookings made before this date: cancelling between 3 and 14 days of the tour date incurs a 50% charge of the full cost of the tour/s plus any incurred transaction surcharge/ fee. Plus, cancelling outside 7 days: we will refund your deposit less any transaction fees incurred.

We strongly recommend taking out travel insurance to insure against illness, flight cancellations/ delays and inclement weather.

In these circumstances Personalised Sydney Tours will do as much as possible to shuffle and reschedule your time with us (depending on availability).


 

photo credit: Destination NSW